Terms of Sale & Refund Policy

Last Updated: 23.08.2025 07:27:27

1. General Terms

By purchasing services or products from URBAN ROASTERY & COFFEE ("we," "us," or "our"), you agree to these Terms of Sale. All purchases are subject to availability and our acceptance of your order.

2. Pricing & Payment

• All prices are displayed in and include applicable taxes unless stated otherwise.
• We accept payments via:
  • Credit/debit cards (processed through EU gateways like Stripe/PayPal)
  • Bank transfers (for Georgian customers)
• You will receive a payment confirmation email upon successful transaction.

3. Delivery of Services

• Digital products/services: Access details will be emailed within [X hours/days] of payment confirmation.
• Physical goods (if applicable): Delivered within to Georgia/EU addresses. Shipping costs may apply.

4. Refund Policy

We offer refunds under the following conditions:

• Digital products/services:
  • Refund requests must be made within of purchase.
  • No refunds after service delivery or if the product has been accessed/used.
• Physical goods:
  • Returns accepted within of delivery if item is unused/unopened.
  • Customer covers return shipping costs unless the item is defective.

To request a refund, contact us at urbanroasteryge@gmail.com with your order details.

5. Cancellations

• Subscription services may be canceled anytime, but no refunds for already-paid periods.
• One-time service purchases can be canceled within of payment for a full refund.

6. Disputes & Chargebacks

If you dispute a charge without contacting us first, we reserve the right to suspend your account and provide transaction evidence to payment processors.

7. Jurisdiction

These Terms are governed by the laws of . Any disputes will be resolved in the courts of .